We're looking to grow our Training Team at NLS!

Are you passionate about teaching others, sharing knowledge, and helping teammates level up their technical skills? If you’re a Duck Creek pro with a knack for mentoring and designing engaging training programs, this role is for you!

As a Senior Training Specialist at NLS, you'll be instrumental in training and mentoring the next generation of NLS Technical Resources. You’ll also help shape the Next Level Academy’s evolving training programs, especially in the Duck Creek platform. This is a high-impact, high-autonomy role perfect for someone who thrives in a collaborative, fast-paced learning environment and is energized by helping others succeed.
 

*We know you care about benefits and perks, so feel free to scroll down to that section, and then scroll back up to learn more about this role.

What You'll Do:

• Lead the development and delivery of training programs focused on the Duck Creek platform (Author, Pages, Forms, Templates, TransAct, Debugging, etc.)
• Independently instruct beginner, intermediate, and advanced-level learning cycles, both in-person and virtually.
• Drive the creation and continuous improvement of training collateral and curriculum—especially on advanced technical topics.
• Mentor other trainers within the Next Level Academy and provide guidance to support their growth.
• Collaborate across teams to ensure training initiatives align with business needs and evolving platform updates.

What You'll Bring:

• Minimum 3 years of hands-on experience with Duck Creek or a similar insurance software system.
• Expert-level understanding of the Duck Creek platform components and their application in the P&C insurance industry.
• Advanced technical skills and experience using Office 365.
• Excellent verbal and written communication skills, with a strong ability to explain complex technical topics to learners at all levels.
• Proven ability to work both independently and collaboratively in a dynamic team environment.
• Experience mentoring others and a genuine passion for developing talent.
• Associates or Bachelor’s degree in Business, Computer Information Systems, or a related field (or equivalent experience).

Why join NLS?

Bring your authentic self to the Next Level Solutions team! Go-getter. Learner. Team Oriented.

If this sounds like you, consider joining our team! Our culture is what makes us who we are. We work hard, but we have fun doing it! We believe that knowledge should be shared. Shared knowledge fosters our collaborative workplace culture, where our people work together towards achieving company goals. This environment promotes continuous learning and professional development.

At NLS, our mission is to “Do Good Work” for our clients, our employees, and our communities. We have experienced incredible growth and will continue this trend by investing in our most important resource: our people. If you are looking to join a fun and friendly company with a great team environment, room for advancement, and the opportunity to make a difference, we’re hiring!

The Benefits & Perks:

• Competitive salary package with an annual bonus
• Comprehensive and inclusive health benefits
• Flexible working arrangements
• Opportunities for internal advancement and career development
• Relaxed office environment with casual dress code
• Company sponsored activities and team building events
• PTO & paid company holidays
• Traditional & Roth 401k with a 5% company match
• Physical and mental wellness program

Our Awards:

• 2021 SBJ Dynamic Dozen #1 Company
• 2022 SBJ Dynamic Dozen #1 Company
• 2023 SBJ Dynamic Dozen #2 Company
• 2021 417 Best Place to Work
• 2022 417 Best Place to Work
• 2023 417 Best Place to Work
• 2022 Top COO
• 2023 Puerto Rico Employer of Choice
• 2023 SBJ 40 Under 40 Honoree
• 2024 SBJ 40 Under 40 Honoree
• 2024 SBJ Man of the Year Honoree